Adding a Skill

The procedure below describes how to add a Skill.

➢

To add a skill:

1.

Open the Skills page (Configuration > Routing > Skills); the following appears:

2.

Click Add New; the following appears:

3.

In the 'Name' field, enter the name of the skill (e.g., "Excel").

4.

In the 'Description' field, enter a description of the skill (e.g., "Power user of Excel").

5.

Click Save Changes.